Cell phone prospects will have the ability to change their provider by sending a easy textual content message from 2019, underneath modifications being imposed by the telecoms regulator.
Ofcom stated customers and companies at present face a sequence of potential hurdles when trying to alter provider – with 2.5 million affected by points together with “undesirable makes an attempt to influence you to remain”.
The present course of sees those that wish to switch their quantity to a brand new supplier having to name their present supplier to request a ‘porting authorisation code’, and provides this to the corporate they plan to affix.
The watchdog stated the brand new textual content message service can be introduced in by July 2019, to provide suppliers time to replace their methods and co-ordinate it.
Firms will even be banned from charging for discover durations operating after the change date.
Ofcom stated that will cease prospects paying for outdated and new companies on the identical time, saving them round £10m collectively per 12 months.
Shopper group director Lindsey Fussell stated: “Too many individuals are delay by the trouble of switching cell supplier.
“Our modifications will make it faster and simpler for cell phone customers to get a greater deal.
“Clients will management how a lot contact they’ve with their present cell supplier, stopping firms from delaying and irritating the switching course of.”