WhatsApp Business Features You Should Know

Top WhatsApp Business Features You Should Know

WhatsApp has launched a brand new app known as WhatsApp Enterprise. This app has many cool options that we’ll cowl on this put up. However, why is there a necessity for this new app?

Many small enterprise homeowners use WhatsApp to speak with their clients. Since it’s not designed for companies, it lacks many options enterprise proprietor would need.

Fortunately, WhatsApp has a devoted app now. It’s at present out there in India, Indonesia, Italy, Mexico, UK, US ( and N different nations as of now.) 

What’s WhatsApp Enterprise

WhatsApp Enterprise is a brand new app launched by WhatsApp that focusses on the wants of small companies. It provides them additional options that aren’t current within the standard app.

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WhatsApp Enterprise means that you can create a profile the place you’ll be able to add your corporation info like bodily deal with, e mail ids and so on. It has messaging instruments similar to fast replies that improve and ease the method of communication between clients and enterprise homeowners.

WhatsApp Enterprise can be out there on the net. Nevertheless, it misses out on all the important thing options and at present there isn’t any app for iOS.   

How is it Totally different From Regular WhatsApp 

WhatsApp Enterprise has an identical brand to traditional WhatsApp app, with a daring B letter changing the cellphone image in its brand. You will note the brand new brand even within the notifications. 

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Once you open the app, the very first thing that you’ll discover is the distinction within the coloration. In contrast to inexperienced coloured WhatsApp, WhatsApp Enterprise makes use of a shade of teal.

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Apart from the above-mentioned consumer interface variations, WhatsApp Enterprise has some cool options that aren’t out there within the conventional app. What are they? Learn on!

WhatsApp Enterprise App Options 

1. Add Enterprise Data

WhatsApp Enterprise enables you to create a full enterprise profile. You may add info like a bodily deal with that may be seen immediately on Google Maps beneath the enterprise class, and you can even add your corporation hours. You additionally get the choice so as to add an e mail deal with and two web site URLs as well as.

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All the knowledge might be seen to the shoppers once they view your corporation profile from their account.

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Tip: So as to add enterprise info, open WhatsApp Enterprise app, go to Settings > Enterprise settings > Profile.

2. Set a Greeting Message

You probably have ever managed a Fb Web page, you’ll be conversant in message greetings. WhatsApp Enterprise app additionally enables you to ship a greeting message.

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When a buyer messages you for the primary time or after 14 days of inactivity, you’ll be able to set the app to ship them a customized greeting message routinely.

Tip: To set a customized greeting message, go to WhatsApp Enterprise app Settings > Enterprise settings > Greeting message. 

three. Set Away Message

Just like Greeting message function, you can even set an away message on WhatsApp Enterprise. It’ll routinely ship the set customized message to your clients if you are away.

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WhatsApp gives three kinds of schedules for away messages. You may both set a customized schedule or select Out of enterprise hours possibility. Each might be activated routinely at their respective instances. You can even use the third possibility i.e. At all times ship.

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In contrast to Greeting message, that’s despatched solely when the shopper messages you for the primary time or after 14 days of inactivity, if you happen to select At all times ship, a customized automated away message might be despatched to all current and new clients always.  

Tip: To set an automatic Away message, go to WhatsApp Enterprise app Settings > Enterprise settings > Away message.

four. Insert Fast Replies

Fast replies is really a Godsent function. Now, who wouldn’t need that? For these not within the know, Fast replies in WhatsApp Enterprise enables you to create shortcuts for incessantly despatched messages.

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For example, if you happen to usually ship messages like: You may pay by way of Credit score or Debit card, or ship us by way of any pockets like PayTM, Airtel cash, Freecharge and so on., now you can create a shortcut for this message, because of Fast replies.

To entry a Fast reply message, enter / whereas writing your message and all Fast replies that you’ve created will popup. No want to repeat paste the whole textual content on a regular basis.

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Tip: To create Fast Replies, go to WhatsApp Enterprise app Settings > Enterprise settings > Fast replies.

5. View Message Statistics

Though not a brand new function if you happen to evaluate it with the standard app, however WhatsApp has now made it straightforward to entry message statistics. You may monitor the variety of despatched, delivered, learn, and obtained messages immediately beneath Enterprise settings > Statistics.

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The identical statistics are additionally out there beneath WhatsApp Settings > Information and storage utilization > Community utilization for conventional and Enterprise app each. 

Nevertheless, contemplating the truth that Fb, which has highly effective analytics instruments, owns WhatsApp, I’m certain much more is coming to the Message statistics function.

6. Enterprise Profile Label

Profiles created on WhatsApp Enterprise might be registered and known as Enterprise profiles and get enterprise account label. Prospects can simply test whether or not they’re interacting with a enterprise or a person by viewing their profile. All enterprise profiles have Enterprise account label.

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Additional, WhatsApp may also confirm the enterprise profiles, which might be symbolized by a inexperienced badge subsequent to the contact identify. As of now, WhatsApp enterprise profile verification just isn’t open to all.

What About Different WhatsApp Options

Apart from the above-mentioned options, all the pieces is much like the standard app. All options out there within the conventional app can be found within the Enterprise app too similar to Standing, Teams, Broadcast Messages, Video and Audio calls and so on.

Even the settings are much like the standard app. You may block individuals, management privateness settings for final seen and Standing, set a unique tone for notifications amongst different options. 

Can I Strive the WhatsApp Enterprise App

Sure, you’ll be able to. As of now, anybody can create an account on WhatsApp Enterprise. You don’t have to be a registered enterprise proprietor to make use of this service. Nevertheless, as talked about above, WhatsApp can have verified accounts in future that may assist to determine real companies.

Do tell us what you want in regards to the WhatsApp Enterprise app.

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